Oneka
davis.

Manager, Digital Integrations, CDW - June 2021-Present

• Serves as technical advisor to internal customer-facing team, managing large-scale supply chain eProcurement integrations. 

• Serves as primary technical point of contact for business partners, customers, stakeholders, and leadership.

• Coordinates with cross-functional teams, including sales, product managers, and developers, to ensure project success.

• Travels domestically and internationally to customer and third-party locations as needed.

• Develops and executes project strategies, enabling the ability to support custom integrations with revenue of over $150M per year.

• Monitors project progress and budget and adjust project plans and timelines to ensure successful completion.

• Builds and designs custom landing pages, based on customer requirements.

• Provides leadership guidance to digital integration leads and specialists, setting team goals and expectations, managing team performance, and providing coaching feedback.

• Defines and manages KPIs and metrics related to personal and integration performance.

• Achieved metrics for the digital integrations team 2022 year-end revenue of more than $2.5B, up over 21%, with integration pipeline increasing by 19%, customer integrations up 99%, and average dollar per order up 108%.

• 2017 and 2018 speakers at SAP Ariba Live

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Digital Product Manager, CDW - April 2014-June 2021

• Developed and maintained digital integrations’ three-year roadmap.

• Identified, evaluated, drove, and managed new and enhanced product strategy initiatives, focused on customer digital integration opportunities.

• Maintained team backlog, technical debt, and code coverage.

• Defined scope, requirements, and go-to-market strategy to launch new customer projects.

• Collaborated with key cross-functional stakeholders to develop and validate solutions to solve problems and reduce integration development timelines.

• Conducted customer discovery interviews, shadowing, and retrospectives to increase understanding of buyer and user personas and gained an understanding of user work to identify opportunities to improve performance.

• Designed and measured team KPIs and metrics used to measure team success.

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Global eBusiness Implementation Manager, Anixter, Inc. - April 2004-April 2014

• Managed a team of implementation managers as technical contact for all customer eProcurement implementations

• Developed relationships with third-party software and support suppliers to ensure prioritization of issues and enhancements.

• Measured the team’s performance through metrics and KPIs, and coached, mentored, and trained team members.

• Oversaw project budgets and timelines, keeping projects on track through completion.

• Took on domestic and international travel to customers and third-party locations as needed.